david r. cote
The Good Stuff!
Solving Information Design & Development Problems for 20+ years!
David R. Cote provides information design and development services to clients througout the country.
From user manuals to policies and procedures, we do it all. Perhaps you need training for your employees or are looking for some specialized knowledge on your existing business’s systems. No matter the case, MSP Smarts, a division of David R. Cote is the perfect place to get what you need. We are an IT documentation consultant agency specializing in technical documentation and compliance. Contact us today for an appointment at +16613409971.
Services Second To None
We help our clients achieve their business goals and objectives by providing world-class documentation and professional onsite or online training. We specialize in:
- Hardware Manuals
- Software Manuals
- Policies
- Processes
- Procedures
- Proof of Compliance Documentation
- HIPAA Policy Guides
- Associated HIPAA processes
- MSP Guidance On Working with Covered Entities
- IT Operations Documentation (Local/Federal)
- Contingency Planning Processes and Training between MSPs and CEs
- Online Help Systems or Manuals
- Documentation Platform Consulting
- Client or Employee Onboarding/Offboarding
Two Companies Working As One To Understand Your Business Requirements
David R Cote & Associates is actually the combination of two different companies. The parent company, David R. Cote & Associates is considered the parent company and fully oversees the MSP document service offerings by mspSmarts. High-profile and high-complexity projects are handled by the parent company.David R. Cote & Associates
David Cote has been around for quite a while and specializes working with clients who want traditional documentation such as installation guides, user manuals, quick starts, administrator guides, online help, traditional and online training. Companies that build hardware or create software applications typically use David R. Cote & Associates in order to complete their documentation projects.mspSmarts
mspSmarts typically works on projects for Managed Service Providers (MSPs) Federal Credit Unions, and companies that must manage compliance issues and audits.
Types of documents typically include:
- Policies
- Processes
- Procedures
- Plans
- Logs
- Forms
- Proof of Compliance
- Policy Guides
- HIPAA Process and Training
Information Design & Development Services
Information Design & Development
Self Help
SL Development Plans
Training, Tools, Templates & Much More
Service Library Pack (1 year subscription)
- A full year of whatever you need to create and maintain your Service Library....well maybe not everything. Requires $1500.00 down and 12 monthly payments of $83.25.
- Training portal access to service library courses, forms, templates, examples etc.
- Ser…
Standard Technical Writing Services
Standard hourly rates apply. Let us create your installation guide, user manual, quick start, administrator;s guide, training manuals, audit responses, product documentation such as online help, datasheets, manuals, support manuals, etc.
Service Library - Optimized Organization
Organization is key when searcing for content. This course helps you organize your cotent for utmost optimization.
Service Library - Get me Started!
Online Training
Narrated Slides
…Understanding how policies, processes, and procedures work
This course describes how the 3 Ps (Policies, Processes, and Procedures) work together. A clear understanding of 3P is key to arranging and creating documentation that works!
Knowledge Retention and Process Engineering
This course teaches you how to retain harvest and retain knowledge during normal everyday operations.
Making things easy!
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Please note that MSP Smarts may not be able to honor booking requests made.